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Successful DevOps inspires employee engagement, retention

Employee engagement can be an enormous factor in a company’s success. And according to a recent Puppet report, successful DevOps companies do it best.

Puppet’s 2016 State of DevOps Report shows that among the many DevOps advantages including faster delivery rates, vastly improved lead times, lower failure rates, and quicker recovery times, there is a hidden benefit--employee loyalty. High-performing, DevOps oriented workplaces foster better employee engagement and loyalty.

This year’s report asked over 4,600 IT professionals two questions related to employee engagement:

  • Would you recommend your ORGANIZATION as a place to work to a friend or colleague?

  • Would you recommend your TEAM as a place to work to a friend or colleague?

Respondents could answer on a 0-10 scale. Those who answered with either a 9 or 10 were considered promoters, who "create greater value for the company because they tend to buy more, cost less to acquire and retain, stay longer and generate positive word of mouth."

When comparing this core of highly engaged employees, Puppet’s report found that promoters working in high-performing DevOps organizations, were more than twice as likely (2.2X) to recommend their organization to a friend as a great place to work compared with low-performing DevOps outfits. Likewise, successful DevOps organizations’ promoters were nearly twice as likely (1.8X) to recommend their team to a friend as a great working environment as a low-performing outfit.

Employee engagement can be an enormous factor in a company’s success. When employees are engaged, they not only stay longer--reducing turnover and help attract new talent--but they create positive experiences for customers and drive better business results. According to research by the Hay Group, "companies with highly engaged workers grew revenues two and a half times as much as those with low engagement levels." And, in addition, the Russell Investment Group found that "stocks of companies with a high-trust work environment outperformed market indexes by a factor of three from 1997 through 2011."

A successful DevOps implementation helps employee engagement, because it breaks down barriers within the organization and speeds workflow, which not only can help employees build better products but also feel more connected to one another. In a high-performing DevOps enterprise, the rate at which teams can validate their ideas increases, and who doesn’t like to see their ideas put into action instead of sitting in the far recesses of a manager’s email inbox?

DevOps communication increases job satisfaction and performance. It stands in contrast to the old way of developing software where requirements are handed down and teams are then tasked with delivering large stacks in big batches. In this old model, employees feel they have less control over the work they produce and less of a connection to their organization. In such an environment, the work suffers and employee retention becomes an issue.

DevOps can have a lasting impact on an enterprise, from the obvious advantage of creating better products faster, to creating a more engaged workforce with less employee turnover.

This was last published in April 2017

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